Shipping policy
Last updated: August 2026
At The Cotton Code, every product is made to order. We carefully process, print and ship each order after it is placed.
1. Shipping Coverage
We currently ship orders across India.
We deliver to most serviceable PIN codes through our shipping partners. Delivery availability and timelines may vary depending on the destination PIN code.
2. Order Processing
Because our products are made to order, please allow 2–3 business days for order processing, printing and dispatch.
During periods of high order volume, sales events, holidays or circumstances beyond our control, processing may take longer.
3. Delivery Time
Once your order has been dispatched, delivery within India generally takes 2–5 business days, depending on the destination and shipping service available for your PIN code.
Some remote or specially serviced locations may require additional time.
Delivery timelines are estimates and are not guaranteed delivery dates.
4. Order Tracking
Once your order has been shipped, we will provide tracking information where available.
You can use the tracking information to follow the progress of your shipment.
Please allow some time for tracking information to become active after dispatch.
5. Shipping Charges
Standard shipping charges apply to orders below ₹999.
We offer free shipping on orders of ₹999 or more within India.
The applicable shipping charge, if any, will be clearly displayed at checkout before you complete your purchase.
From time to time, The Cotton Code may offer additional shipping promotions.
6. Delivery Delays
Delivery may occasionally be delayed due to weather, courier disruptions, high order volumes, public holidays, incorrect or incomplete address information, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us at hello.thecottoncode@gmail.com with your order number and we will assist you.
7. Incorrect or Incomplete Address
Please make sure your shipping address, PIN code and contact information are correct before placing your order.
If an order cannot be delivered because of an incorrect or incomplete address, customer unavailability, refusal of delivery, or other issues caused by incorrect information provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
8. Undelivered or Returned Shipments
If a shipment is returned to us because it could not be delivered, we will contact you regarding the available options.
Any additional shipping cost required to resend an undelivered order may be payable by the customer where the failed delivery was caused by an incorrect address, repeated delivery failure, refusal of delivery, or other circumstances attributable to the customer.
9. Damaged Packages
If your package appears visibly damaged at the time of delivery, please take photographs of the package before opening it, where possible.
If the product inside is damaged, defective, misprinted or incorrect, please refer to our Return and Refund Policy and contact us within 7 days of delivery.
10. Contact Us
For questions about shipping or delivery, please contact:
The Cotton Code
Email: hello.thecottoncode@gmail.com