Refund policy
Last updated: August 2026
At The Cotton Code, we want you to love what you ordered. Because our T-shirts are printed and made to order, we follow a few specific guidelines for returns, refunds and order cancellations.
1. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.
Depending on the issue and after verification, we will provide an appropriate replacement or refund at no additional cost to you.
To help us resolve your request quickly, please provide:
- Your order number
- Clear photographs of the product
- Photographs of the original packaging
- A description of the issue
- An unboxing video, where available or requested
For products damaged during delivery, please retain the original packaging until your claim has been reviewed.
Claims should be submitted within 7 days of delivery. Claims submitted after this period may not be eligible for replacement or refund, subject to applicable consumer protection laws.
2. Size & Fit
Because our products are printed on demand and made specifically for each order, we do not accept returns or refunds simply because an incorrect size was selected by the customer.
Please check our size chart carefully before placing your order.
If you believe there is a genuine sizing discrepancy between the product received and the measurements shown on our size chart, please contact us within 7 days of delivery with photographs and measurements so that we can review the issue.
Please note that minor measurement variations within the tolerance stated on our size chart do not qualify as a manufacturing defect.
3. Change of Mind
We do not accept returns or refunds simply because you:
- Changed your mind
- No longer want the product
- Ordered the wrong size
- Ordered the wrong product due to an error while placing the order
This is because our products are printed and made specifically for each order.
This policy does not affect your rights in relation to products that are defective, deficient, materially different from what was advertised or ordered, or otherwise covered by applicable consumer protection laws.
4. Product Condition
Where a return is approved, the product should generally be:
- Unworn
- Unwashed
- Unaltered
- In its original condition
This condition requirement does not apply where the issue itself is a manufacturing or fulfillment defect that becomes apparent through normal use.
5. Order Cancellation
You may request cancellation of your order before it enters production.
Once an order has entered production, it normally cannot be cancelled because the product is being made specifically for your order.
If you wish to cancel an order, please contact us as soon as possible with your order number.
We cannot guarantee cancellation requests received after production has started.
6. Refunds
If your refund request is approved, the refund will normally be issued to the original payment method used for the order.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Where a refund is legally required, it will be processed in accordance with applicable law.
7. How to Request a Return, Replacement or Refund
Please email us at hello.thecottoncode@gmail.com within 7 days of delivery.
Include:
- Order number
- Your name and contact details
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant
- Unboxing video, where available or requested
- Measurements, where the issue relates to product sizing
Our team will review the information and let you know the next steps.
8. Contact Us
For questions regarding returns, replacements, refunds or cancellations, please contact:
The Cotton Code
Email: hello.thecottoncode@gmail.com